Features include the ability for customers to log a repair, pay their rent, get a paperless statement of service charges and rent transactions, log a complaint, report ASB, send you a compliment, access the key contact information.
When used in conjunction with the form module it is possible for you to publish customer facing forms for a range of services that will provide easy to use drop down options meaning that tasks can be automated to raise workflows or raise cases seamlessly upon the completion of a form. The same forms can also be published to your web portal and/or customer contact teams thus providing a secure and easy way to deliver consistent service.
This app does much more than just send emails, it will link to workflows to provide seamless customer service.
The Documotive Customer App is a new innovative social housing App for residents to access the balance of their rent account, make a payment, view repairs and report issues. As part of reporting a repair, tenants can also attach several media types such as images, audio, video and confirm their availability for the appointment to be undertaken.
+ Optimised for both smartphones and tablet experience.
+ Login to prevent unauthorised access to the App including timeout lock when user switches between other Apps and when App goes into background.
+ View multiple tenancy details
+ View repairs and filter by completion
+ Process payment using credit card (credit card scanning ability using device camera)
+ Process payment using All Pay (signup, adding recipient, login, add cards, make one touch payments)
+ View and edit customers details
+ Contact request
+ Report request
+ Add attachments with request including images, videos and audio media types
+ Contact information
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